Frequently Asked Questions

Everything you need to know about your artistic journey with us.

What shipping methods do you offer for art supplies?

We offer standard and expedited shipping options. Most orders are processed within 24 hours and delivered via tracked courier services to ensure your supplies arrive safely.

What is your return policy for open materials?

We accept returns on unused and unopened items within 30 days of purchase. Due to quality control, we cannot accept returns on paints, markers, or paper pads that have been opened or used.

Do you offer international shipping?

Yes, Art Academy Direct ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products suitable for professional artists?

Absolutely. We curate a range of professional-grade materials alongside student-quality supplies to ensure every artist, from beginner to master, finds the right tools.